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Processing of personal information

Your privacy is important to us, and it is important that you feel comfortable and secure with how we process your personal data. That is why we have routines and systems that secure your personal data, and we ensure that only the people who process your personal data have access to it.

Collection of information

We collect information through forms in our customer portal.

Providing this information is voluntary. If you choose not to provide the personal data, we may be prevented from giving you access to the product or service.

Information is collected primarily from you, for instance, when you sign up for our newsletter or create a user in the customer portal

Data is also collected in connection with you ordering or shopping with our sellers, or using our services.

What personal information we collect from our registered corporate customers

  • Identification information: Name and company
  • Contact information: Telephone / mobile phone number, email, postal address, and homepage.
  • Customer information: Purchases and transaction history
  • Financial information: Payment and transaction data and credit history
  • Statutory information: Accounting, money laundering, etc.

Processing and use of personal information

We use your personal information among other things to deliver goods, services and fulfil the agreements we make with you, as well as giving you offers and developing good user experiences. Furthermore, personal information is used in the general processing and management of your customer relation with us. We may also process personal information to fulfil our obligations under laws and regulations.

Examples of what the law instructs us to use the information for:

  • Knowledge of you as a customer
  • Accounting requirements
  • Requirements and obligations relating to payment services
  • Prevention and exposure of criminal offences

Personal information may also be used in connection with marketing, as well as product and business development. The purpose is to be able to develop the enterprise, products, goods, services and customer experiences, and give you as a customer offers and good customer experiences.


If you give us your consent, we will be able to process your personal information for the purposes to which you have consented. This may for instance be to send you information about our products and projects, as well as the ways you want us to contact you, for instance SMS or email. You can withdraw your consent at any time.

Disclosure of personal information

Examples of who we can disclose your personal information to:

  • Authorities
  • Enterprises in Spilka AS
  • Suppliers
  • Payment service providers and business partners

The disclosure of such information does not take place unless there are necessary agreements regarding further confidentiality.

How Spilka handles your personal information in relation to third parties

  • To manage the customer relationship, we only disclose information about you when this is required. Examples of areas where this is required: For your identification.
  • Compliance with our agreements and obligations

Information is conveyed with your consent or when permitted by law, internally in Spilka to external partners and other enterprises selling products for us or with us. In order to provide goods and services, we may also convey information to other service functions inside and outside Spilka.

We also have agreements with selected suppliers, which include the processing of personal information on behalf of us, such as IT development, operation and support providers.

You may at any time request access to your personal data that is stored with us, and the data is never stored for longer than is necessary.

Right to rectification

You are entitled to have incorrect or non-complete information about yourself corrected, as long as there are no other restrictions in legislation etc.

Right to be deleted

You are entitled to request that your personal data be deleted if it is no longer necessary for the purpose for which they were collected. A company is entitled to deny the removal of personal data if there are legal obligations, such as accounting and money laundering legislation.

Right to data portability

You have the right to receive personal information in a machine-readable format. The information can also be transferred to another data controller, an example of a data controller can be another business that the customer wants to receive the data.

Right to limit processing of personal data

You have the right to object to your personal data being processed based on a balancing of interests (legitimate interest).

You may restrict the processing of your personal data if you consider that they are incorrect.

Storage of personal information

Your personal information will be retained for as long as it is required for the purposes for which your information was collected and processed, or in order to fulfil the agreements we have with you, or as long as required pursuant to laws and regulations.

Examples of storage periods:

  • Accounting legislation 10 years
  • Payment services 5 years
  • Spilka 60-year guarantee

Contact point in relation to this Statement and privacy in general

Questions about privacy can be addressed to Spilka by email:

You can also contact the Data Protection Authority if you have objections to, or complaints about, how we manage your personal information.

Data controller

The data controller is AS Spilka Industri, Org. No 916155808, Langrabben 71, 6013 Aalesund, Norway